SHIPPING & RETURNS
Typically delivery takes between 7-10 days. In certain cases it can take up to 30 days depending where in the world you’re ordering from and what the product availability near you is.
Each item is made on order to avoid unnecessary waste so production alone can take up to three days.
The estimated delivery time will be confirmed when your shipping costs are calculated.
What we lose in speed we gain in sustainability!
Every product has a size chart that should help you find what size works for you. However, if your piece doesn’t fit then simply reach out to shop@diversityinc.co.za within 14 days after the order arrived and we’ll happily help you get the right size!
We will ask you to send back the incorrect piece(s) and we’ll make sure to cover the costs for the return journey! Once we have proof that the return is on its way to us we will send over the correct size.
Please be mindful that we only produce what you order. Therefore, please check your size using the size guide which is available on each product page!
If incorrect, damaged, or faulty pieces arrive we will send over new pieces 100% free of charge! Keep in mind that this only applies if you notify us within 14 days of your order’s arrival and if you can share visual proof of the problem!
Please email us at shop@diversityinc.co.za within 14 days after you received your order. We will do our absolute best to help!
If you would like to return your order because you ordered a wrong size, please get in touch with shop@overstrandunite.co.za within 14 days after the order arrived and we will do our best to sort it out as quickly as possible.
If you ordered the wrong size we will ask you to send back the incorrect piece(s) and we’ll make sure to cover the costs for the return journey! Once we have proof that the return is on its way to us we will send over the correct size.
If incorrect, damaged, or faulty pieces arrive we will send over new pieces 100% free of charge!
Keep in mind that this only applies if you notify us within 14 days of your order’s arrival and if you can share visual proof of the problem!
*Please be mindful that we only produce what you order. Therefore, we ask you to find your size using the size guide available on each product page!
PRODUCT INFORMATION
Diversity Inc. is all about making a positive impact on the world, not only on diversity issues. We believe that Diversity is the heartbeat of Humanity and Sustainability its lifeforce.
We work with industry-leading suppliers who prioritize the well-being of our planet and their employees. Additionally, we only produce items that are ordered to prevent any unworn clothes from ending up in landfills. This enables us to manufacture products locally, close to you, and results in a 67% reduction in shipping CO2. Click here to read more!
Every product comes with a size chart to assist you in finding the right size for you. If your item doesn’t fit, please contact shop@diversityinc.co.za within 14 days of receiving your order. We will gladly assist you in obtaining the correct size.
You will be asked to return the incorrect item(s), and we will cover the cost of the return shipping. Once we receive proof that the return is on its way, we will send the correct size.
Please note that we only produce items based on customer orders. Please refer to the size guide available on each product page to ensure you select the correct size.
Each product has details on how best to care for your product. Generally all garments require the following:
Wash – Machine, warm, inside out, with similar colors
Tumble Dry – Low
Bleach – Only non-chlorine
Dry Clean – Do not dry clean
Iron – Do not iron directly on the prints
When you unpack our products you might smell a vinegar-like aroma. Don’t stress, this is the fixation agent which is used to help bind our eco-friendly ink to the fabric. Simply wash the garment and the smell will disappear (one wash should suffice).
When you unpack your parcel you might notice white or brown marks on the fabric. Don’t stress! These marks can be caused by the fixation agent used to bind our eco-friendly ink to the fabric. The solution is simple: just wash the clothes and the marks will disappear (one wash is all it should take)!
HAVE ANOTHER QUESTION?
Send us an email using the form below or email us directly at shop@diversityinc.co.za.
Our customer support operates on weekdays only. Our team requires weekends for rest and rejuvenation. We appreciate your understanding!